FAQ AV18 - 在线a片直播网

Service Center

Contact

Type：

Sign up or login Problem
Membership Problem
Watching Problem
Deposit Problem

Q：How to Sign up/login？

A：Log in:Please enter" Login" page-->enter username and password-->successful.
Sign up:Please enter "Free Sign Up" page-->enter username and password then click"Free Sign up Now!" button.
Q：Why do you need to set your email address？

A：If you forget your username and password, we can send the information to your email!Also,we can send good news for you!
Q：How can you do when you forget your password？

A：Please enter "Login" page and click " forget password" button-->enter your username ,email and captcha-->Then click confirm button!
The system will send a new password to the your registered mailbox-->Please use the new password to login again-->Please enter "information" page and set the password which you can remember.
PS: If you use the yahoo or gmail mailbox, please pay attention to [spam mailbox] to avoid missing some important messages.
Q：Why can't I receive the verification code for your cell phone？

A：Please confirm if the phone number is entered correctly.
If yes but you still don't receive the verification code, please contact with your mobile phone operator to open the service of advertising or business news first!
If you still have problem with this, please contact with our customer service for help.
Q：How to verify and watch the free gallery？

A：TW Taiwan, SG Singapore, MO Macau, HK Hong Kong, TH Thailand, ID Indonesia require mobile phone verification, and other regions require E-MAIL verification to watch the free pavilion.

Q：How to modify member information？

A：Please enter "member information" page to modify!
Once the email is verified, you can't change by yourself.Please contact with our customer service to change your email address. Remind you that our system will send you a email to activate your account again.
Q：Can it be modified after mobile phone verification？

A：A phone number can only verify a group of accounts, once verified, it cannot be changed. The mobile phone verification is only used for viewing [Free Hall] without affecting your consumption and other rights.
Q：Customer service response time？

A：09:00 ~ 18:00 (UTC+8)

Q：How to watch free videos？

A：We can see our free videos in our free hall.After you have the verification for cell phone, you can see free videos!Free videos will be update irregularly!
If your account is not verified by your cell phone,but system shows: This phone number has been verified, please contact with our customer service for help.
Q：Why can't you play or download videos？

A：Please confirm if the flash version of your computer to the latest version.
Due to the large number of mobile phone brands and the environment is different, in order to maintain compatibility, please try to watch video in default setting.
Please open the browser settings, check [accept cookies].If you still can't play, please check in our website fot the supportted mobile device and operating platform and browser, or contact with customer service.
For IOS system,please go to the app store to download "Aloha" browser (official free app, please feel free to download).
Select what picture quality you want to download and press downlod link.
The location of the downloaded file is related to the browser which you are using, and please be noted that the free space of your phone.If you have download problem,you can be unlimited to re-download in two days, please do not worry.
Q：Why does the image freeze, not smooth？

A：Due to the telecommunication company's network restrictions, it may happen network congestion situation.
It is recommended to ensure that your bandwidth is smooth.For mobile phone and tablet devices, it is recommended that you use Wi-Fi (Wi-Fi) to play.If you do not have Wi-Fi or use Wi-Fi is still congested,you can switch to your 3 / 4G network and make sure the signal is good or not.
Or reset your phone's network settings and re-login again.Resetting the network setting, it will not reset your other data, please feel to do it.
Q：What is my deadline date for watching video？

A：After you login,please go to "Members"-->"Information" to check the date.
If you want to check detailed pay history,please go to "Members" -->"Pay History" to inquire.
Q：What can be done with points? Can I change the viewing period?？

A：There is no point redemption service for the monthly subscription plan. If you want to watch online, please refer to the [Monthly Subscription Plan]. The point plan is widely used in consumption and can be redeemed for online viewing or downloading of single films and single comics, playing games and videos, etc. To use [Points], please select [Watch online]/[Click me to download] directly at the bottom of the video playback window to use the points to redeem the video online or download.
Q：Why can't I watch videos immediately after my payment？

A：After payment is completed, it will take about five minutes for cash Flow(depending on the quality of the connection).
If you confirm that the payment has been completed and the pay record does not show success, we recommend that you re-login to the site or leave message to the service center.
Q：What is the HD Hall？

A：A：It is our newest service and includes videos(up to 1080P FULL HD).Update videos everyday.
If you have paid for 30 Days Membership For Luxury(Additional Purchase Price),you can enjoy more watching options.
Q：How to watch VR？

A：This site provides online viewing of VR real-world AV movies (with VR glasses case) to enjoy more complete viewing entertainment. Remind you that the capacity of VR videos is large. If the Internet speed is not up to the standard or the instantaneous Internet speed is unstable and the traffic is unstable, it is recommended to try to refresh the web page and watch it in a good Internet environment 4G, WIFI, etc.
Q：How to download QVR Player APP？

A： Android download
Q：What are QVR Player APP advantages？

A：There is no limitation of browser. All Videos in website can be played (including VR).Using this app, viewing is more fluent.This app can also play videos which are already downloaded in your cell phone or tablet device.
It supports on IOS and Android system.
Q：Which video formats QVR Player APP support？

A：mp4, 3gp, HLS

Q：Do You Need To Pay Money To Join As Our Member？

A：As long as 1 minute,you can have free registeration.It is for permanent and free membership !
Q：What kinds of ways to pay？

A：You can watch all videos on our site with【30 days membership】. (PS: Except Comics, VIP and, selfie).
Single video purchase:
【Video online ticket】: Choose one video to watch unlimited in two days.
【Point】: You can use it for watching or downloading video.
To exclude man-made and other natural factors, the download files can be stored permanently.
※ All tickets and points are permanently.
Q：What are the differences for many payment methods？

A：When you use credit card / Unionpay / Paypal / Alipay / WeChat Payment to pay, fees will be included in your monthly bill.
When you use telecommunication to pay ,fee will be included in your monthly mobile phone bill.
When you use convenience store to pay, please go to the counter of convenience store to pay.
Only for taiwan location, you can use telecommunicatio and convenience store to pay.
For overseas members,please use other payment methods.
※ No matter what kind of payment method, the bill will only have the name of the company, there will not be any consumer details or erotic words, please feel free.You can query the pay record in our【Pay Record】page.It is absolutely open!
Q：When I deposit money to pay, but I don't receive any SMS authentication code？

A：Please contact with your mobile phone operator to open the service of advertising or business news.
Q：How to use your coupon？

A：Please choose the coupon which you want to use in the upper menu when payment.It is easy and simple to use it.
Q：How to use the preferential coupon code? Why does the system say that my coupon has been redeemed？

A：Please login in our member center page and enter the preferential code of coupon (total 20 characters), then press confirm.One preferential code can only be used once.Note:If you directly get coupons, please use it directly on the payment page, it doesn't need to drop to enter the coupon code, the system will show you have changed.
Q：How to join the monthly deduction program to get the monthly deduction gift？

A：[Monthly Deduction Plan] If you use credit card or telecom small deposits [Monthly Deduction Plan], the system will automatically deduct monthly payments, and if you renew the deduction, you will receive a [Renewal Gift]
Q：How to know whether the monthly deduction has been cancelled？

A：Credit card: [E-MAIL] notification will be sent to the mailbox for cancellation of application at that time. Small amount of telecommunications: The telecommunications chamber of commerce successfully canceled with [SMS notification]. Why didn't I receive the notification? [E-MAIL] Check the junk mail folder. 【SMS notification】Confirm whether to block the advertisement message.